Communication is the exchange of information through verbal or non-verbal means. It is a key element in any workplace for better productivity and to ensure a smooth–sailing operation. What are these practices?
Communication, regardless of form, falters mainly due to lack of clarity. When communicating, make sure that your request, question and response is clear and unambiguous. Take time to make sure that you or the other person are on the same page and both fully understand what is said. The best way to make sure you understand is to ask questions.
When it comes to emails, make sure you proofread. This ensures there aren't any typos and your sentences are grammatically correct. Sometimes a single word or punctuation can change the meaning and tone of the overall message. While on the subject of emails, make sure to add a proper, brief and straight-to-the-point subject line to make it easier to find later and increase the time of response.
Returning calls and emailing quickly is absolutely necessary. It could just be to inform the other party that you've received their request and will be providing information soon.
Avoid multitasking at all costs when information is being conveyed. Give your undivided attention to the speaker and if you have questions, jot them down and ask after they've finished speaking.
A breakdown in communication can be detrimental to anyone. The better the communication the faster and more accurately the task is done. The faster and accurate the task is completed, the better it is for the company as a whole.
Ensure absolute clarity
Always proofread
Reply fast and accurately
Pay full attention to what is said
