Flexibility is a skill that's in high demand. Many are stuck in their ways and refuse to get out of their comfort zones. By being flexible, you'll be able to manoeuvre through any given situation. How else can it be a strength?
In sales, there'll be times where customers throw random queries at you that you may have not even thought of. Flexibility is a trait that helps you handle situations like this without a hitch.
Let's face it, in sales saying 'no' is something that pretty much puts an end to a possible transaction. As such, businesses always try and find a way to cater to the needs of customers.
When you're flexible, it opens the door to new customers creating a long-term relationship through this one act. When customers ask for certain things that are a little of the box, an immediate 'no' would leave you with one less customer.
In times like this, being flexible is the best solution. Instead of blatantly disapproving their request, take the time to ensure them that you'll see how you can help make their request a reality. This gives you time to regroup and discuss possible solutions with your team and get back to the customer with an answer that benefits both parties.
Not only will you be that much closer to closing the deal, you're keeping the deal alive and showing your customers you genuinely care by accommodating their request and providing a better suited solution for their needs.
So, the next time you are in a situation where you have an interested customer who has a request, don't immediately dismiss it. Take a step back, regroup, and discuss what is the best way forward.
Opens the door to long-term relationships
Gives you time to find the best solution
Keeps the deal alive
