How to Improve Communication Between Generations in the Workplace

Ubiquitous technological connectivity has created a wide range of communication channels such as email, text, video calls and so forth. Moreover, the communication channels' complexity intensifies when the preferences and expectations of each generation in the workforce differ. Hence, the following strategies may help to enhance efficiency in communicating between generations in the workplace.

You can close up the communication gap by gaining awareness of how each generation preferred communication mode generally. Baby boomers typically prefer formal face-to-face contact while Generation X (Gen X) appreciate informal communication, such as using Facebook. Millennials and Generation Z (Gen Z) values fast communication and a digital-first approach such as texting.

To communicate effectively, you also can defer to the communication preference that is most widely used by that particular generation. For instance, if a Baby Boomers want to connect with a Gen Z, do not call and leave a voicemail. Instead, try texting or leave an instant message on their social media such as Linkedin.

Besides that, you can also respond by mirroring the communication channel that you received. For instance, if you received a text from your Millennial colleague, you should also respond by sending back a text.

Additionally, you may need to be proactive in informing your colleague of your preferred communication channels. You could mention that you prefer a text over a phone call in your email signature or Slack profile, for example.

For streamline communication, establishing a communication agreement is essential in today's digital work environment. In a multi-generational team, communication agreement may highlight communication rules and create official guidelines that the team can follow, thus avoiding communication friction.

Communication is a critical aspect for a business to be successful, regardless of any industry. Multi-generational communication challenges are natural communication friction; however, you can improve your communication skills with the right strategies.